It is the rare law firm that doesn't have high receivables. While the problem is common enough, solutions have been frustratingly elusive for many practices. Why? Because lawyers don't like asking clients for money -- and they like even less having to ask a second and third time. Since they are untrained and uncomfortable, they tend not to do the job very well. Many don't understand that the collection process begins at the point of intake -- when the work is beginning -- long before bills are sent.

Also, lawyers tend to be pulled in many directions by their practices. Managing receivables is typically low on their list of priorities. For us at Client Connection, however, it is our livelihood. It is what we do -- all that we do -- and we do it well.

The Client Connection team is comprised of experienced professionals who have the background and skills needed to help resolve law practice collection problems. When you work with Client Connection, our consultants will first get to know your firm, understand your practice, your culture and the causes of the difficulties you are experiencing. We know that no two firms are alike. We bring to bear the knowledge and experience acquired from serving many other law firms. Then we assess your particular situation, work with you to develop solutions and address your immediate needs, and develop strategies to prevent such problems from recurring in the future.

Most of our clients are strong, well-managed law firms with a large number of receivables that do not go away -- or continue to grow. It is to your advantage to speak with Client Connection and develop an effective accounts receivable program when the firm is financially strong. Do it when times are good -- in order to reduce the chances of experiencing major problems.

Different firms choose to work with Client Connection in different ways. Some prefer our consultants come into their offices and work directly with the lawyers to manage and collect receivables. Others ask us to train their own personnel how to use the software, as well as strategies for collecting receivables. We can work with you in whatever way best suits your firm's needs and culture.

The success of our client relationships is of paramount importance to us, and we know that our best source of new clients is the satisfied clients we have served over the years. We are proud that we can use every client we have ever served as a reference. Don't take our word for the quality of our work product and our service. Ask the people who have entrusted their accounts receivables to us, frequently more than once. We'll be happy to give you their names.

When firms retain Client Connection, they can expect certain results:

• Workable solutions to accounts receivable problems
• Fewer aged receivables and solutions to problem accounts
• Stronger relationships with clients, with less tension caused by
  collection disagreements
• Less stress for lawyers, who are relieved to be freed from the task of
  managing receivables so they can concentrate on their practices
• Strategic planning for accounts receivable, which is needed in today's
  economy

Many companies offer assistance in collecting receivables.
Client Connection offers far more:

• We specialize in servicing the legal community and pride ourselves in
  understanding the unique culture of law firms and the relationships they
  have with their clients.
• We have made it our business to understand the nature of lawyers'
  relationships with their clients. Having talked to thousands of law
  firm clients over the years, we have studied the client perspective and
  understand the reasons clients do not pay their bills on a timely
  basis. In fact, we have our own software that tracks and categorizes
  these reasons. We can tell you how your clients are thinking.
  Consequently, we know the techniques that are effective in getting them
  to pay their bills.
• We have a full understanding of the various practice areas,
  departments, and client billing and payment arrangements, and a
  knowledge of institutional and non-institutional clients that require
  experts in managing accounts receivable for law firms.
• Building lasting relationships is important to us, and we strive to
  stay attuned to each client's needs. Client service and quality work
  are our top priority.