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"We didn't know where to begin. Fortunately, the professionals at Client Connection had had experience with firms like ours and helped us identify our objectives, and take the steps necessary to help us toward
achieving them."

Chief Financial Officer,
125-Lawyer California Firm

Services Offered by Client Connection

Accounts Receivable Management and Collection Services

  • Assist clients with payment arrangements without hurting the relationships attorneys have with their clients
  • Develop one-on-one relationships with attorneys to ensure comfort level with collection efforts
  • Work on- and off-site to assist lawyers with managing and collecting ageing receivables
  • Devise solutions for accounts that are difficult to collect
  • Assist clients with different kinds of payment plans, when necessary
  • Work with various types of institutional and non-institutional clients
  • Develop systems and procedures that are compatible with the firm’s practice, management style, culture and size, in order to maximize results
  • Monitor ageing and payment expectation of client receivables and update attorneys accordingly

Practice Management Solutions

  • Evaluate and recommend client intake, billing and collection procedures from client intake to payment
  • Provide resources in order to perform credit analysis for new and existing clients
  • Train lawyers and staff in effective collection techniques
  • Set up communication channels and guidelines that help streamline information flow among firm leadership, practice leaders and committees to monitor and update collection progress for all attorneys, practice groups and offices
  • Utilize and implement collection software to better manage accounts receivable management efforts, measure success and provide customized reports
  • Work with individual lawyers, practice groups and offices to develop accounts receivable management strategies that will prevent collection problems from recurring

Work with Senior Management

  • Educate management on effective collection strategies for the legal profession
  • Recommend techniques that have been effective in comparable law firms
  • Work with management to review the firm’s accounts receivable management efforts and recommend strategies for improvement and an implementation program
  • Help management develop best practices to ensure client payment, especially in today’s tenuous economy
  • Candidly assess current accounts receivable management efforts and evaluate the administrative personnel managing these efforts

Information Intelligence, Analysis and Technology Solutions

  • Work with various accounting and finance software to systematize and streamline accounts receivable management information
  • Provide benchmarks on account receivable management standards for the legal profession
  • Design reporting methods to determine the success of collection efforts and identify areas needing improvement.

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